Minor Hotels deploys Oracle cloud system
Minor Hotels has expanded its use of Oracle cloud technology to 106 properties. The implementation covers hotels, resorts, and branded residences across 59 countries. This move marks a significant step in the Bangkok-based group’s strategy to centralize operations and move away from older on-site systems. While such upgrades promise efficiency, integrating new technology across dozens of countries often presents unforeseen logistical challenges.
The group added Oracle OPERA Cloud Central to extend its reservation and distribution capabilities. This project supports Minor’s expansion throughout Asia Pacific, the Middle East, Africa, and Australasia. It covers a portion of the company’s total portfolio, which includes brands like Anantara, Avani, NH Collection, NH Hotels, Tivoli, and Oaks. The company operates more than 640 properties worldwide.
The rollout creates a common operating platform across these diverse markets.
Management believes the shift will centralize operations and provide a consistent view of guests. It also eliminates the need to manage servers at individual properties. This change is expected to simplify future deployments and system updates significantly by centralizing the IT infrastructure.
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A Unified Commercial Strategy
Ian Di Tullio, Chief Commercial Officer at Minor Hotels, said the project is central to the group’s commercial strategy. “Digital transformation is about far more than modernising systems,” Di Tullio said. “It is about building a connected commercial ecosystem that unifies our brands, our data and every guest interaction across the journey.”
He added that Oracle provides a foundation for innovation. “Oracle OPERA Cloud provides an important foundation for that vision, enabling us to accelerate innovation, strengthen personalisation, and create more seamless experiences for both our guests and our teams,” Di Tullio stated.
While the immediate benefit is operational standardization, the long-term value likely lies in data aggregation. With unified systems, Minor Hotels can eventually analyze guest behavior patterns across different brands and regions in real-time, potentially allowing for more dynamic pricing or targeted marketing strategies that were previously impossible with fragmented legacy setups.
Integration and Legacy Tech
Hospitality groups with broad international footprints have been shifting core property management systems to cloud-based software. This trend is driven by a need to standardize operations across various brands and geographies. Legacy systems installed at property level often create bottlenecks. They can make new hotel openings, software integrations, and upgrades slower and more complex for operators managing large portfolios.
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Minor stated that its earlier on-premises systems limited agility and scale. By moving to a cloud-based setup, the group aims to create a central technology base. This base supports local operating requirements while maintaining a standardized network core.
The deployment includes the Oracle Hospitality Integration Platform (OHIP). This framework connects hotel systems with other software and services. It allows the company to add its own tools and third-party products without rebuilding its core systems, which can often be a resource-intensive process.
Thiru Tholtan, Vice President of Solutions for Hotel Technology at Minor Hotels, emphasized the importance of connectivity. “In today’s hospitality setting, integration is critical,” Tholtan said. “OHIP gives us the flexibility to innovate quickly, from developing our own paperless check-in solutions to integrating best-in-class third-party services.”
Tholtan also noted Oracle’s commitment to global operators. “Oracle has demonstrated a clear commitment to supporting global hospitality operators,” he said. “Its delivery against the product roadmap, particularly in mobile-first capabilities, continues to add value to our operations.”
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Future Expansion Plans
The company described the deployment as a base for broader initiatives in personalization, connected commerce, and real-time guest data. These areas have become a priority for major hotel operators. Many are seeking to link booking engines, check-in kiosks, in-stay services, and loyalty programs more closely together.
Oracle noted that the project reflects demand from large companies for unified data. Laura Calin, Senior Vice President of Oracle Consumer Industries, said the software reduces fragmentation. “Digital is the backbone of modern hospitality,” Calin said. “With OPERA Cloud, Minor Hotels can move beyond fragmented systems to unify data and workflows.”
The next phase will extend to hotels in Australia and New Zealand. This will add to the 106 properties currently live. The goal is a consistent technology foundation across all regions.
The program highlights how accommodation groups treat operational software as a commercial strategy. Minor views the transition as a foundational step in its broader digital transformation efforts.
